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General Questions

No, we do not charge our customers for implementation. Paid users receive an implementation package customized to their plan; all packages include one-on-one trainings, custom portal setup and a one-hour kick-off call.
Yes, as a paid user, you can enable your patients to schedule their appointments online, review and share consultation details, send secure messages, view their health records, and make e-payments.
Zeally has invoicing and online payments available, it is not billing software. Electronic billing of insurance involves using a "clearing house" which connects with insurance companies plus a lot of features to make it all work. If you need to bill insurance, we recommend utilizing separate billing software.
Yes, we have implemented state-of-the-art security protocols to ensure that your data integrity and privacy is maintained.
Zeally provides live, on-demand support. Simply dial our toll-free number (1.866.559.5516) and select option 2 to be connected to a member of our technical support team.
Your patients are sent appointment reminders and at the appointment time, your patients receive a text message notifying them that you’re available and ready to begin.
Our goal is to get you up and running within 48hrs (however, you can get up and running in as little as one day with our self-provisioning technology!). Your onboarding coach, provides you the knowledge you need to use our virtual care platform, so you can start scheduling and managing virtual care visits right away.


Yes, security of your account and electronic Patient Health Information is extremely important to us, so we go above and beyond the standard security and privacy requirements.
Yes we do have a BAA(Business Associate Agreement) that is part of all licensing agreements.
View our Business Associate Agreement